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IMPORTANT NOTICE REGARDING COVID-19

Updated for 8th June 2020
 
Given the unprecedented situation in NI regarding Covid 19 we felt it was important to reassure all our patients that we are doing all we can within government limitations to keep you both safe and free of dental pain and to keep our staff healthy so we can continue to help you where possible. Please do not turn up without an appointment, all patients are to be triaged by phone only. Our opening hours at The Lena Turner Dental Practice are currently 9am to 4:30pm.
 
Phone no: 02892 699785
 
Dentistry in Northern Ireland is currently in phase 1 of re-starting. This means that No Routine Treatment is allowed and No Aerosol Generating Procedures (AGPs) are allowed in our surgery. In other words, we are only allowed to carry out urgent treatment and we are not yet allowed to use drills or scalers. This puts us in the frustrating position of not being able to carry out fillings or clean teeth. If patients are in pain and require an AGP to gain relief we will still need to refer those patients to one of the Urgent Dental Centres. Lena has been working in these centres and will continue to do so. Referral to the Urgent Dental Centres is by phone from this surgery following assessment (triage).
 
Phone no: 02892699785.
 
Referral is only for the following conditions:
-Life threatening emergencies – airway restriction
-Trauma with facial laceration, dental avulsion
-Significant post-extraction bleeding that will not stop
-Acute and severe systemic illness from dental source
-Severe dental and facial pain
-Fractured tooth with pulpal exposure
-Dental condition exacerbating pre-existing medical/systemic condition
 
Triage:
 
Before any appointment we need to triage each patient by phone to make sure they are Covid free. (Fever, cough, sense of smell).
We shall take a full medical history and the patient will be informed about the limitations of treatment available at the surgery: no drills, no scaling. Only urgent treatment and no AGPs at this stage. If after triage we feel that a patient needs to be examined, they will find a visit to the surgery to be quite different to what they are used to.
 
On Arrival:
 
We kindly ask that patients go to the toilet prior to attending the surgery. Patients should ring the surgery on arrival as the door will be closed. We ask that where possible patients attend alone and carry no unnecessary coats or bags. On entry the patient shall sanitise their hands and then keep their hands in their pockets or fold their arms to avoid touching any surfaces. The patient shall then be escorted to the surgery by a member of staff wearing gloves and mask.
 
Treatment:
 
Only urgent cases and no AGP in this phase.
Examination (prior to referral), Antibiotic prescription, Antibiotic dressing of gums, X Rays, Temporary Fillings (no drilling allowed), Extraction (no drilling allowed), Root fillings (only if access available without drilling).
 
Exit:
 
After treatment patient to avoid rinsing if possible. To avoid touching surfaces. To pay by contactless method if possible or by card. No cash please. Cheques, only if no alternative.
 
We appreciate that this is a worrying time for us all. Obviously the staff of the Lena Turner Dental Practice wish every one of our valued patients good health and strength in the months ahead and we will do our absolute best to help with any dental problems but, as I said, we are very limited in what we can do, for obvious reasons.
 
Sincerely, please look after yourselves and stay isolated as much as possible. Keep up to date with Government advice and follow it. Health permitting, I will do my best to update this website as frequently as is needed.
Please see advice below for dealing with dental problems during this pandemic.
 
Stay Safe,
Lena

Update:

I hope you are all well, keeping safe and staying inside.
 
Although our doors are closed we are still here to help if you have an emergency during these unprecedented times. Our phone is still being answered to alleviate any concerns and organise for you to be seen in the event of a severe emergency.
 
Under HSCNI guidelines an emergency is:
 
– Severe pain which you can no longer control a home
– Swelling
– Trauma
– Uncontrolled bleeding
 
There are 5 emergency dental sites being set up in Northern Ireland and I have volunteered to be part of this group.
 
Please call the Practice on 028 92 699785 first and we can triage over the phone.
 
Stay home, and stay safe.
 
Best wishes,
Lena Turner

Update:

All weekend emergency centres are now closed to the Public. If you have a dental emergency please ring the Practice (028 92 699 785) for advice between 9am and 12 noon, Saturday and Sunday.

Update:

Thank you to all of our wonderful patients for their support and understanding in these unusual times.
 
May we assure you all, as soon as we are able to, we will be back to normal, working extra hard to look after your dental health.
 
In the meantime we are available for emergency advice and support.
Only call us in the event of a genuine emergency between 9:30am and 3:00pm. DO NOT come to the Practice. Please call us.
 
 
Original:
 
Given the unprecedented situation in NI regarding Covid 19 we felt it was important to reassure all our patients that we are doing all we can within government limitations to keep you both safe and free of dental pain and to keep our staff healthy so we can continue to help you where possible.
 
The situation as of Saturday 21st March is this:
 
The surgery is currently open each weekday from 10 am to 1pm.
 
Please phone us to check opening hours as these times may change.
 
Phone no: 02892 699785.
 
There will be no appointments for anybody showing the symptoms of Covid 19 (persistant cough, fever etc). These people should be self-isolating to reduce spread.
 
We are very limited in the treatments we can provide. Under current Government rules we can not carry out any treatments that produce spray which means no fillings, root fillings or tooth cleaning.
 
We would ask that any vulnerable patients ( those over 70, pregnant, or with underlying health problems) do not attend the surgery unless in a dental emergency.
 
Could every patient phone us before arriving to confirm lack of coronavirus symptoms.
 
Please attend alone if possible, not more than five minutes before an appointment and sit apart if the waiting room is occupied. On entering the building, everyone must sanitise their hands at reception. Do not turn up without an appointment, you will not be seen. On paying for treatment please use a card if possible.
 
Arrangements are being made to close down all dental surgeries in the weeks, or days, ahead and work shall then be carried out in centralised locations. There are no further details as yet but we shall keep you informed.
 
We appreciate that this is a worrying time for us all. Obviously the staff of Lena Turner Dental Practice wish every one of our valued patients good health and strength in the months ahead and we will do our absolute best to help with any dental problems but, as i said, we are very limited in what we can do, for obvious reasons.
 
Sincerely, please look after yourselves and stay isolated as much as possible. Keep up to date with Government advice and follow it.
Stay Safe.
 
Lena Turner and The Team at Lena Turner Dental Practice.
 
 

Welcome to Lena Turner Dental Practice

At the Lena Turner Dental Practice, we strive to put your needs and comfort first. We offer a full range of dental treatments, with a special interest in cosmetic dentistry, and we use the very best of modern materials and equipment.

You are assured of a warm welcome when you visit, as we are committed to providing a professional yet friendly experience, as well as helping you to have a confident, healthy smile that you can be proud of.

Caring, Convenience, Confidence

At the Lena Turner Dental Practice we want to make your visit to us as pleasant and stress-free as possible, building a good working relationship within a comfortable and relaxed environment, and talking through any treatment options in an easy to understand jargon-free manner.  A written estimate will be provided for your treatment plan, so that you can make an informed decision about your dental care.

If you have any questions about the practice or our services please contact us, and we will be happy to help, If you would like to know more about enhancing your smile, please arrange a no-obligation consultation with us.